To ensure the continued enjoyment of your synthetic turf surface, it is essential that minimum standards as listed below are followed in the installation process.
Think Turf guarantee to the client that:
PLEASE NOTE: It is normal for some yarn to look like it is “falling out” after installation. This is not the case and is just loose yarn we have disturbed from cutting the turf and power brooming the sand infill.
From practical completion and for an 8 Year period thereafter :
Think Turf warrant that if the supplied synthetic turf proves to be defective in materials resulting in premature wear, during normal use of the product, or suffers significant fading, breakdown or degradation due to exposure to natural ultraviolet rays within the warranty period of 8 years, we will at our sole discretion either 1) repair or replace the affected area, or 2) issue a credit equal to the cost of the synthetic turf material. For the purpose of the product warranty, the product shall be deemed to have failed in UV stability if the original tensile strength of the product decreases by 50% or more.
Proration as follows: Years 1-3 (100%) Years 4-5 (50%) Years 6-8 (25%)
In the event that Think Turf elect to issue a credit in lieu of repair or replacement, the credit will only apply to the affected area of synthetic turf giving rise to the claim. The credit shall be issued to the reseller as a percentage of the replacement cost of new synthetic turf of the same of comparable quality as supplied by Think Turf. There will be no cash payment.
This warranty is limited to remedies of repair or replacement of the affected areas of the synthetic turf. This warranty does not cover the installation of the synthetic turf or any issues stemming from the installation.
Think Turf hereby disclaims any and all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose and disclaims liability for incidental or consequential damages. Think Turf specifically excludes and will not pay consequential damage under this warranty.
This includes any damages arising out of, or in connection with the use or performance of the synthetic turf including, but not limited to damages for economic loss, expense, personal injury etc.
This warranty in non-transferable. This warranty is only extended to the original purchaser. The warranty period of any replacement product shall be limited to the warranty period of the initial product only.
Product Warranty Conditions & Exclusions
This is a Manufacturers Limited Warranty and does not cover;
Failure to complete general preventative maintenance requirement (to be carried out by the client, or their representative) is not grounds to invoke full replacement warranty, this particularly refers to upkeep of the required infill.
The surface is used solely for the purpose for which it is designed and installed. The general maintenance and surface protection guide are followed rigorously throughout surface life, and the surface is cleaned and maintained in accordance with manufacturer’s cleaning and maintenance procedures.
Purchasers must promptly inspect all products upon delivery and notify Think Turf in writing of any defects, shortages, damage or non-conformity within 20 working days from the date of delivery. After this time period the purchaser shall be deemed to have accepted the product “as is” and Think Turf shall have no obligation and/or liability with respect to the above defects and shortages.
Upon installation, surface warranty claims must be submitted to Think Turf in writing, preferably with supporting photographic evidence, within 5 working days of discovering a product issue. On receipt of the claim, Think Turf will respond by arranging a joint inspection with the installer of the problem area within ten working days. On acceptance of the claim, Think Turf will arrange for remedial works to be undertaken within a period of one calendar month, or within some other time period as is mutually agreed.
To protect and prolong the life of your Synthetic turf surface, please take note of the following recommendations:
We would love to hear from you about how we can help with your next project. Contact us on:
Phone: 04 939 6950
Or visit us at our
94 Sydney St, Petone, Wellington